Effective Date: October 5, 2024

This Privacy Policy describes how AZ Service  ("AZ Service," "we," "us," or "our") collects, uses, shares, and secures your personal information when you use our platform, including our mobile apps and websites (collectively, the "Platform").

Information We Collect:

We collect information from you in a variety of ways when you use the Platform, including:

• Account Information: When you create an account, we collect information such as your name, email address, phone number (optional), and password.
• Service Provider Information: If you are a service provider, we may collect additional information such as your business name, ABN number, location, profile picture, service descriptions, and pricing.
• Booking Information: When you book a service, we collect information about the booking, such as the service provider, date and time, location (if applicable), and any special instructions.
• Payment Information: If you use our Stripe payment gateway, we collect your payment information securely through Stripe. We do not store your full credit card details ourselves.
• Usage Information: We automatically collect information about your activity on the Platform, such as the pages you visit, the services you browse, and your search queries.
• Device Information: We collect information about the device you use to access the Platform, such as the device type, operating system, IP address, and browser type.

How We Use Your Information:

We use the information we collect for a variety of purposes to provide and improve the Platform, including:

• Creating and managing your account
• Enabling service providers to list their services
• Enabling customers to book services
• Processing payments (through Stripe)
• Communicating with you about your bookings and account
• Sending you promotional communications (with your consent)
• Analyzing Platform usage to improve our services
• Personalizing your experience on the Platform
• Detecting and preventing fraud or other illegal activities

Sharing Your Information:

We may share your information with third-party service providers who help us operate the Platform, such as payment processors and data analytics providers. These third-party service providers are obligated to use your information only to perform the services they are contracted to provide and are prohibited from using your information for any other purpose.  

 

We may also share your information with law enforcement or other government agencies if we are required to do so by law.  

 

Your Choices:

• You can access and update your account information at any time by logging into your account.  
   
• You can opt out of receiving promotional communications from us by following the unsubscribe instructions in those communications.  
   
• You can choose to delete your account at any time. However, please note that some of your information may be retained for legal or business purposes.

Security:

We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage is completely secure.  

 

Children's Privacy:

Our Platform is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.  

 

Changes to this Privacy Policy:

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Platform.  

 

Contact Us:

If you have any questions about this Privacy Policy, please contact us at:

• Email: info@azservice.com.au
• Phone: 1300 04 2288 (Australia)

Additional Information:

 

• Our ABN Number is ABN 65 887 022 062.
• Our legal business name is MEGA GROUP.