Legal & Privacy

Privacy Policy

Last updated: 30 June 2026  ·  Effective immediately  ·  AZ Service Australia

On this page

Last updated: 30 June 2026

This Privacy Policy explains how AZ Service Australia (ABN 65 887 022 062) (“AZ Service”, “we”, “us” or “our”) collects, uses, discloses and protects your personal information when you use the AZ Service website and mobile applications (the “Platform”). We handle personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using the Platform you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect the following types of information:

  • Account & profile information – name, email address, phone number, password, profile photo, address, and (for service providers) business details, skills, and your ABN.
  • Identity & verification documents – where you register as a service provider, documents you upload so we can verify your identity and eligibility.
  • Booking & transaction information – the services you book or provide, schedules, addresses, prices, invoices, wallet balance, and cancellation/reschedule history.
  • Payment information – payments are processed by our payment provider, Stripe. We do not store full card numbers on our servers; we receive limited transaction details needed to complete and reconcile your booking.
  • Location information – with your permission, we collect device location to show nearby services and to share a provider’s live location with the customer during an active booking.
  • Messages & media – in-app chat messages and any files you exchange with the other party, which are stored using Google Firebase.
  • AI feature inputs – text, prompts, and images you submit to our AI-assisted features (such as AI marketing, AI content generation and AI review tools), which are sent to our AI service providers to generate a result for you.
  • Connected social accounts – if you (as a provider) connect a social media account to publish promotional content, we collect the access tokens and account details needed to post on your behalf.
  • Device & usage information – device identifiers, push notification tokens, app version, log data, and diagnostic/crash information used to operate and improve the Platform.

2. How We Use Your Information

  • To create and manage your account and verify service providers.
  • To facilitate bookings, scheduling, cancellations, reschedules and payments between customers and service providers.
  • To enable in-app chat, notifications and live booking updates.
  • To process payments, wallet credits and refunds.
  • To provide AI-assisted and social-publishing features that you choose to use.
  • To provide customer support and respond to your requests.
  • To maintain security, prevent fraud and misuse, and comply with our legal obligations.
  • To improve and develop the Platform.

3. Sharing Your Information

We are an intermediary that connects customers and service providers, and we share information only as needed to operate the Platform:

  • Between customers and providers – to enable a booking we share relevant contact, location and booking details with the matched party.
  • Service providers and processors who help us run the Platform, including: Stripe (payments), Google Firebase (chat, push notifications, file storage, crash reporting), Google Maps (location and mapping), Microsoft Clarity (product analytics and session recordings, with sensitive form fields automatically masked before capture), and our AI technology providers (to deliver AI features).
  • Social media platforms you connect, when you ask us to publish content on your behalf.
  • Legal and safety – where required by law, regulation, legal process, or to protect the rights, property or safety of AZ Service, our users or the public.

We do not sell your personal information.

4. Your Choices & Rights

  • You can review and update your account information at any time within the app.
  • You can manage location and notification permissions through your device settings.
  • You can disconnect a connected social account at any time.
  • You may request access to, or correction of, the personal information we hold about you.
  • You can request deletion of your account and data – see our Data Deletion Request page.

5. Data Retention & Security

We retain personal information for as long as your account is active or as needed to provide the Platform, and afterwards only as required to meet legal, tax, accounting or dispute-resolution obligations. We take reasonable technical and organisational measures to protect your information; however, no method of transmission or storage is completely secure.

6. Children’s Privacy

The Platform is not intended for children under 18, and we do not knowingly collect personal information from children.

7. Overseas Disclosure

Some of our service providers (such as Stripe, Google Firebase and our AI providers) may store or process data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the “Last updated” date above. Material changes may also be notified in the app.

9. Content Moderation Data

To keep the Platform safe, text you submit (such as service listings, job posts, bids, reviews and chat messages) is automatically screened, including by AI-assisted tools, for prohibited or illegal content. When content is blocked, we keep a record of the attempted submission, including the content, the associated account, the category of the breach and the IP address used. We use these records to protect our users and the Platform and to enforce our Terms, and we may disclose them to law enforcement or other authorities where required or permitted by law.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at support@azservice.com.au, or through the Help & Support page. You may also lodge a privacy complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.